Applications will open Monday 24th February and close Wednesday 8th April 2020. Thank you for your patience while we consider your application.

This program is designed to provide exposure to the technology industry for students who are historically under-represented in this field. Current students majoring in information systems, information technology, applied networking, system administration, and other majors with applicable experience are encouraged to apply.

Applicants must have a right to work in Australia as Google is currently unable to sponsor a visa for this position.

Technical support for a technology company is a big task. As a member of our Information Technology team, you'll be the go-to person for Googlers' computer hardware and software needs, providing front-line user support for all of Google's internal tools and technologies. You'll troubleshoot, respond to enquiries, and find solutions to technical challenges. Beyond the day-to-day, you'll improve user experience for Googlers by contributing to longer term projects and documentation efforts.

You'll problem solve with multiple operating systems (e.g., OS X, Linux, Windows, etc.) and a range of devices (e.g., desktops/laptops, phone systems, video conferencing and various wireless devices, etc.). Additionally, you'll occasionally partner with various teams including Security, Networking and Infrastructure. You're a fast learner and a great communicator who can effectively support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.

Responsibilities:

• Complete a technical project with a team of Googlers and other interns.
• Attend training sessions to build your professional skills and to help set you up for success.
• Provide support for desktops/laptops, and user access to corporate network and applications, both on the network as well as through remote VPN access.
• Provide support for services such as office phones, mobile devices, video conferencing and remote access.
• Provide basic corporate network infrastructure and server support.

Minimum qualifications:

• Currently pursuing a Bachelor's degree in Information Technology or related technical field of study.

Preferred qualifications:

• Returning to a full-time degree for 6 - 12 months upon completing the internship.
• Experience in troubleshooting applications in one or more of the following networked environments: Linux, Mac, Windows.
• Ability to configure, upgrade and relocate PC hardware, software and print devices.
• Demonstrated understanding of LAN/WAN environments.
• Must have work authorization in Australia.